Shipping policy

Shipping Policy

Production Time

All DIYPRINT custom products are made to order. Standard production time is usually 1–5 business days after artwork review and proof approval, depending on the product type, order size, artwork complexity, stock availability and current production workload.

For custom printed orders, production will usually begin after your artwork has been checked and, where applicable, your digital proof has been approved.

Same-Day and 1-Hour Pickup

Same-day or 1-hour pickup may be available for selected products only.

This service is subject to:

  • Stock availability
  • Artwork suitability
  • Order size
  • Proof approval
  • Factory workload
  • Order confirmation during business hours

Same-day and 1-hour pickup are not guaranteed for every product or every order. If you need an urgent order, please contact us before placing your order or immediately after checkout.

Local Pickup

Local pickup may be available from our Melbourne and Perth production locations after your order is confirmed as ready.

Please do not visit before receiving a pickup confirmation email. Pickup instructions will be sent to you once your order is ready.

Melbourne Factory / Pickup: 53 Rushdale St, Knoxfield VIC 3180
Perth Factory / Pickup: 59 Truganina Road, Malaga WA 6090
Business Hours: Monday to Friday, 10:00 AM – 4:00 PM

Australia-Wide Shipping

We offer Australia-wide shipping for eligible orders.

Standard delivery within Australia usually takes 2–8 business days after dispatch, depending on your location and the shipping carrier.

Shipping time is in addition to production time.

Tracking Information

Tracking details will be emailed to you once your order has been shipped.

Please allow some time for tracking information to update after the carrier receives the parcel.

Shipping Delays

Shipping delays may occur during public holidays, peak seasons, extreme weather, courier disruptions, or other events outside our control.

DIYPRINT is not responsible for delays caused by shipping carriers after the order has been dispatched, but we will do our best to help you follow up where possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

DIYPRINT is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address mistake, please contact us as soon as possible. We cannot guarantee changes can be made after production or dispatch has started.

Failed Delivery or Uncollected Parcels

If a parcel is returned to us due to an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the parcel, additional shipping charges may apply to resend the order.

International Shipping

DIYPRINT currently focuses on Australian orders.

For international enquiries, please contact us before placing an order. International shipping availability, costs, delivery time and customs requirements may vary depending on the destination.

Customs duties, taxes, import fees or local charges, if applicable, are the responsibility of the customer.

Contact

For shipping, pickup or urgent order questions, please contact us at:

DIYPRINT
Email: diyprint.au@gmail.com
Phone: 0430 056 434
Business Hours: Monday to Friday, 10:00 AM – 4:00 PM