Refund policy

Refund & Return Policy

At DIYPRINT, most products are custom-made based on your selected product, size, colour, print placement and uploaded artwork. Because of this, custom printed products cannot be returned or refunded for change of mind, incorrect size selection, incorrect colour selection, incorrect print placement selection, or artwork supplied incorrectly by the customer after production has started.

Please check your order details carefully before completing your purchase.

Damaged, defective or incorrect items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, misprinted, or different from the approved digital proof, please contact us within 7 days of delivery at diyprint.au@gmail.com.

Please include:

  • Your order number

  • Clear photos of the item

  • A description of the issue

Once we review the issue, we may offer a replacement, reprint, store credit, partial refund, or refund where appropriate.

Digital proof and artwork approval

For custom printed orders, our team may review your uploaded artwork and send a digital proof before production. Production will be based on the approved proof, selected product options and artwork provided.

If an item is printed according to the approved proof, we cannot offer a refund or replacement due to change of mind, artwork mistakes supplied by the customer, incorrect size selection, or incorrect colour selection.

Non-returnable items

The following items cannot be returned unless they are damaged, defective, misprinted, or different from the approved proof:

  • Custom printed T-shirts

  • Custom printed hoodies

  • Custom printed vests

  • Custom printed shorts

  • Custom printed caps

  • DTF gang sheets

  • Bulk custom orders

  • Sale items

  • Gift cards

Return process

Please contact us at diyprint.au@gmail.com before sending anything back. Items sent back without first requesting a return will not be accepted.

If your return request is approved, we will provide return instructions by email. Please do not send any items back until your return has been approved.

Return shipping

If the issue is caused by DIYPRINT, such as a confirmed misprint, production error, damage, or an item that is different from the approved proof, we will help resolve the issue and advise the next steps.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

Refunds

If a refund is approved, we will notify you by email. Approved refunds will be processed back to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at diyprint.au@gmail.com.

Contact

For any refund or return questions, please contact us at:

DIYPRINT
Email: diyprint.au@gmail.com
Phone: 0430 056 434
Business Hours: Monday to Friday, 10:00 AM – 4:00 PM